New Install Modem Issues

Symptoms: Modems answers and drops immediately; modem is RNA.

1. Start -> Programs -> Administrative Tools -> (click/open) Routing and Remote Access

2. Right click "server name" -> Disable Routing and Remote Access -> minimize window but leave open.

3. Start -> Settings -> Control Panel -> (click/open) Phone and Modem Options

Go to the tab "Modems"

Highlight the modem and then remove

After

Add -> Add Hardware Wizard -> Next -> Allow Windows to detect modem -> Welcome to the Found New Hardware Wizard -> select - No, not this time -> select - Install the software automatically {Recommended} -> Hardware Installation - Pop-up - select - Continue Anyway -> Click "Finish" -> Click "Finish"

Close the Control Panel

Routing and Remote Access

Highlight and Right click "server name" - > click - Configure and Enable Routing and Remote Access -> Wizard - next -> bottom - Custom configuration - next -> Dial-up access - next -> "Finish" - > Do you want to start the service? - Yes

Now you can configure the service per page 103 of the Modular Messaging 3.1 install guide.